Hathway — amount paid after that no communication

Address:

vanasthalipuram, Hyderabad 500070

I have received so many calls from hathway and offered the 3+1 package.
I have taken written confirmation of offer with full details of offer.
Offer is :
3+1 months
1000 gb per month
50 mbps speed
Amount 1463 inr

Executive is followed up till the payment done with different numbers
I have paid the amount in[protected], once i have done the payment no response from the executive and call is not connecting to the same number as well we customer care number also not working.

Caller numbers:
[protected]
[protected]
[protected]
[protected]

[protected] this number is received in message for further details
I have attached here all the communication and payment acknowledgement
Message from hathway.

Requesting you to take necessary action.

Below is the mail communication
Offer confirmation mail account number : [protected]
6 messages
Md musheeruddin fri, jul 3, 2020 at 12:15 pm
To: ramesh. [protected]@gmail.com
Dear sir / madam…
Greetings from hathway cable & datacom ltd.
This email is with regard to telephonic discussion with our representative with reference to renewal of your account number:
We wish to hereby confirm that upon renewal of your fore said account number for package amount of rs:1463/- for 3 months as privilege offer services will be extended for an additional period of 1 month
And 1000gb per month.
Offer details:
Pkg_name pay_term amount offer
Fiber hd5 hyd 50mbps monthlyu 1 425 1000gb
Fiber hd5 hyd 50mbps qtrlyu 3 1463 3+1 1000gb per month
Fiber hd5 hyd 50mbps 6monu 6 2668 6+2 1000gb per month
Fiber hd5 hyd 50mbps yrlyu 12 4840 12+3 1000gb per month
The above privilege of extension is applicable only for payment made on or before 03/07/2020.
Thanking you and assuring you of our best services at all times, it is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
For any other clarifications, please feel free to call our customer service centre at 66 98 98 98…

Payment link: https://isp.hathway.net:7404/selfcare/index. Php? R=qp/enterdetails
Note: extension of the services provided will be extended in your account within 7 working days from the date of payment receipt.
Thanks & regards,
Mohd. Musheer
Team lead, hathway cable & datacom ltd
Hyderabad.