Hathway — Amount refund issue

Hi,

I have taken connection on 1 sep 20. From first day itself i am facing speed issue. I got only 8 mbps speed when i connected directly to my laptop through lan cable. As per your plan it's 150 mbps. So it's purely cheating the customer. I send proof screen shot to your router team managers. I mailed the issue to chennai helpdesk no reply. I called the customer care number no response. And without solving the issue the closed the issue. So i decided to close my connection, the person in the customer care told you will get full amount or 3220 but i got a mail from the refund team of amount 2600. I called the helpdesk and raised for termination on 4 sep 20 itself. So it's totally cheating the customer. I have recorded proof that your customer care people told that i got full amount. If i didn't get full amount then i will take legal action for cheating the customer. My account no is [protected]. Pl take necessary action to refund my full amount.
Thanks,
D. Rengarajan
[protected]