Hathway, Bangalore — Business loss due to poor network service

Address:	Bangalore, Karnataka, 560047
Website:	www.hathway.net/Broadband

We are providing technical support to our clients and we have taken hathway broad band. Hope you understand how important is internet for us to provide remote assistance to our customers.

Recently we have been facing issue with hathway broad band. It's been a week and we have give many complaints to fix it at the earliest. Every time they say it will be resolved in 24 hrs but even after a week the issue keep on persisting. They told they will replace the modem as it was getting heated some time. We were not able to provide assistance to our clients to due to this improper network. We have to go through lots of depression due to their poor service.

Even though we told them we don't want their service and take their modem back and refund the left over money. They are not even worried. Again they sent an text message saying your issue has been resolved but actually not.

They keep provoking us to scold them without resolving the issue. We really feel such a pain.
Below are the complaints we raised and they closed it without our approval:

[protected]w129128

[protected]w055534

I believe this people will not understand when we talk smoothly. That's the reason I'm bringing this into your notice and would like to claim 2lakh due to depression we have gone through because of their pathetic service.

Please kindly help us.