Hathway — Bill amount

I hope this message finds you well. I'm writing to bring your attention to a persisting issue with my Hathway OTT subscription. Although the subscription was active for November, it now appears as inactive in my account. I initially raised a complaint and it was closed and raised the ticket again (Ref ID: 28122023W913479), but the ticket was closed without a resolution.

I kindly request your assistance in resolving this matter promptly. I value your support in addressing and rectifying this issue.