Hathway — Bill paid but account is deactivated

Address:

Flat-101, Rois Varshini Mansion, Deepthisri Nagra Madinaguda

I have an issue I have been dealing with almost 1 month for now. I took a Hathway broadband connection an year ago with this plan - FIBER HD5 HYD 50Mbps QtrlyU and Rs.1, 415 is my Quarterly billing. I needed static IP and so I activated it in December 2019, which added extra Rs.354 including the taxes. My total billing amount became Rs.1, 769 for the quarter Dec2019-Mar2020.

In April I requested to remove static IP and the corresponding charges from my account and no one responded from hathway side. I paid my regular billing amount of Rs.1, 415 but my account was deactivated saying I paid insufficient amount, so I had to pay extra Rs.354 to get my account back to active for the quarter Apr2020-Jun2020.
In June I raised a request again to remove static IP and sent emails to [protected]@hathway.net, [protected]@hathway.in and [protected]@hathway.net for 5 times in the past 1 month and yet no one responded and I'm unable to get rid of static IP.

I also raised a request in the Hathway app under the billing section on 15th Jun but it was closed on 5 July without addressing the issue ticket number[protected]M967718 . I raised another request on the very same day.

Since my account is deactivated Hathway customer care people have been calling me to pay the amount and when I explain the issue to them they clearly say that's the billing related issue and they can't help and a few say that account will be activated in 1-2 hours. It's been 1 week and it is still not activated. I tried reaching out to the nodal office but the phone number provided is useless, it never works[protected]/98. I'm clearly disappointed with this type of customer service behavior of Hathway.

In this work from home situation everyone is aware of the importance of the internet for us software professionals. And even after considering and following up with Hathway from the past 1 month account is still deactivated. If I did not pay my money I would have definitely terminated my subscription. Even now, if you are unable to resolve this issue and if there's a way for me to get my amount Rs. 1, 415 back then I'm more than happy to terminate this service.