Hathway Broadband Account Deactivated — Account deactivated | |||||
I am an existing Hathway customer A/C No - 1504301. I had activated my account on december 2015 for 3 months and renewed on February 2016. But my account has deactivated on March 22nd. I have tried to call the customer care and they have been asking to share the first time payment receipt to their emails "[protected]@hathway.net, [protected]@hathway.net, [protected]@hathway.net". I have send around 10 emails and all are got rejected as the user mailbox is full. Was this information helpful? | |||||
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Hathway customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
till now, no one reached me regarding my account issue. Even customer support is not giving proper response and they don't have answers for "is your branch available in hyderabad?"
Hi,
My account 1504301 was kept in deactivated status after completing first 3months and they mentioned the reason as it was their internal employees problem.
Today i met the Hathway sales person regarding my account issue, he clearly mentioned the issue was with Hathway itself and he had a word with his manager about the issue. They promised that account will be activated with in 4 hours because they had dropped an email to activation team.
BIG SUPRISE IS HATHWAY EMPLOYEES EMAILS ALSO BE IGNORED BY HATHWAY TEAM.
My account 1504301 was kept in deactivated status after completing first 3months and they mentioned the reason as it was their internal employees problem.
Today i met the Hathway sales person regarding my account issue, he clearly mentioned the issue was with Hathway itself and he had a word with his manager about the issue. They promised that account will be activated with in 4 hours because they had dropped an email to activation team.
BIG SUPRISE IS HATHWAY EMPLOYEES EMAILS ALSO BE IGNORED BY HATHWAY TEAM.
issue was resolved.
Complaint against the local HATHWAY Agent
One hatway agent in the Kaspate Vasti pune, his name Shivaji and contact num [protected] taken money for new connection and he dint provide me the connection and even not picking the phone.Let me help to get my money back its amount 2500/-
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we apologize for the inconvenience. An executive will get in touch with you ASAP.