Hathway Broadband, bangalore — SLOW SPEED, FREQUENT DISCONNECTIONS

Address:

Bangalore, Karnataka

I live in Vidyaranyapura, Bangalore. Hathway Broadband Sales staff came to my residence scores of time to take their company connection for Broadband. They gave pamphlets showing that the company would give 50 mbps speed uninterrupted connection. Based on their false promises I have taken Hathway Broadband Internet connection on 28.04.2014 paying advance money of Rs.1, 000/- plus 3 months advance subscription of nearly Rs.2, 900/- for the months of May, June and July 2014. Problem started from day 1 with speed not more than 2 to 2.5 mpbs and frequent disconnection. Such a big company does not have Toll free phone no. and Helpline[protected]the only contact no. for the entire city) to get connected takes about 10 to 15 minutes and the Helpdesk person gives his helplessness. The technician visits your house and does something and your connection gets restored after many hours. The beauty is they have a particular speed testing website OOKLA SPEED TEST that shows 50 mbps speed. But I have checked up with various websites the speed does not exceed 2 to 2.5 mbps. Hathway company says only their test website is correct.I have referred the matter to various technical people outside and they confirmed that Hathway speed test is bogus and any speed from any website the variation should not be -/+ 3 to 4%. The Nodal Officer Mr.Rajgopal never receives my phone calls. I have sent several SMS, and email complains but to no avail. I have submitted internet speed screen prints taken from various web sites. But he does not reply. Now the speed has become very little and their technician visited my house during this week and found even Hathway speed test is not going beyond 3 mbps and all the other tests are even less than 3mbps. He has also sent the Screen prints to the company. Now Rajgopal has run away and an equally dumb nodal office one Mr.Mahesh has taken his place. I have sent the screen prints several times and messages to him also. Finally I have requested the company to return my advance of nearly Rs.1, 000/-, wifi router deposit of Rs.1, 000 and 3 months subscription Nov.14 to Jan.15 of Rs.2900/- so that I can come out of this hell. I am doing online Share trading and incurred heavy financial loss due to the internet interruption during business hours. I have also expressed that I shall be taking legal action but the so called NODAL OFFICER does not bother for anything. Can any reader from Bangalore join with me as I am filing a case in the Consumer Court at Bangalore. I have TO GET REFUND OF MY MONEY OF ABOUT RS.5000/- and compensation for my losses, mental agony and frustration. The company should have been named rightfully as HATH DHEY BROADBAND COMPANY.