Hathway — Broadband connectivity issue- Not fixing- Continuously

Address:

Bangalore, Karnataka

Hathway - 50MBPS speed- 3months advance rental paid. From last one week 4 days no internet. Today I have called and registered complaint number : 12938618. No response. Says 48 hours to fix the issue. To escalate higher officials/management- all calls busy. My account number: 1243743 Please help me in getting the connection fix. It is causing mental agony as it stops work.