Hathway — Broadband connectivity not provided and generated invoice

Address:

Bangalore, Karnataka, 560093

I have applied for hathway broadband connectivity directly at hathaway outlet at cv raman nagar, bangalore. I have subscribed for 3 months plan (80 mbps) and paid a total amount of 3450 rs/- on 20/april/2017. Till date i didn't get any connectivity, i have called to hathaway call center -[protected] and spoke to the concerned team and senior team and expressed my concern still no luck and got a generic answer from all that "they have escalated to back-end team". I have done my 7th followup on 26/april/2017 and spoke to a senior guy, he promised me that he will get the work finished, but no progress.

Today i could see a surprise in my mail box that hathaway has sent me "internet invoice no 38648824" with "account no. 1662022". There it was reflecting period recurring charges - 30/4/2017 - 29/07/2017 & bill due date-08/05/2017.

This is the worst part that i could not understand, how can i get invoice with bill date starting from 30/4/2017, without even giving me broadband connectivity (No cable was laid, no installation was done, no wifi router was given, no user credentials were provided).

I called again to call center-[protected] and with huge difficulty i spoke to a senior executive - farheeh (Or farheen i could remember), she told me as old story "that she will escalate to back-end team". I tried reaching hathway engineer siddarth - [protected]. Each time he cuts the calls and no clear response from him. This show what kind of integrity you have towards customers.

Need help and justice to be done on this

Receipt no: 1624, 80mbps
Internet invoice no 38648824
Account no. 1662022

Thank you,
Sriram s