Hathway — Broadband / Hathway Denied To Provide Service / Refunds

I have paid 3 months in advance an amount of Rs. 1814 (including taxes). I have to move to a new house however in the same premises. I raise a change of address request on Hathway Apps. The next day technician called me and asked me to cancel the service because my new location was non serviceable. So I called Hathway customer service and the associate was so unprofessional and impolite that he wasn't bothered about my query. Repeatedly he was saying refund cannot be given because it's company policy. If it's my fault I'm not eligible for the refund but if it's Hathway fault then they should refund me my money back. Hathway was good service provider but now it's the most pathetic service provider. Also teach some professionalism to your executives. Specially the person who called me today from billing team. Before I could asked his name he disconnected the call.