Hathway Broadband Internet — I want refund and disconnection

I renewed internet connection provided by Hathway Broadband Internet by Rs 512/- on 17th Jan 2021. After that I was not able to browse internet. So, I raise complaint on 18th Jan. Then I got call back from Hathway technical team and they said they are not providing internet in that area i.e where i am living and said their billing team will contact and start refund process. After many days no one contacted from their billing team. I call to their customer care and ask for refund then they replied their person will come and collect router and assured me I will get refund in 15 working days. After completion of 15 working days no one came. My pack Rs 512/- was valid from 17th Jan 2021 to 16th Feb 2021. Now my pack is expired but no response from Hathway. And now even I am not able to contact customer care. And my complain was automatically got closed in the dashboard as my pack was expired.

Hathway Account No - [protected]

Complains as in their dashboard :

Ticket No[protected]B432011
Created Date - 18-Jan-2021
Status - Closed
Call Type - FS Coordinator
Call Area - Request
Category - Device recovery
Sub Category - Shifted Non Feasible Area

Ticket No[protected]W470181
Created Date - 20-Jan-2021
Status - Closed
Call Type - FS Coordinator
Call Area - Request
Category - Device recovery
Sub Category - Shifted Non Feasible Area

I also emailed the query to [protected]@hathway.net. This email id i got from the customer care.

Their marketing team called me on Dec and asked me to pay Rs 425 to avoid disconnection. And I also paid that, So that I didn't face issue of disconnection. And now I understand that too was a lie.

I am attaching the screenshot of the email that i sent, bill as shown in the dashboard, Usage reports and complain requests.