Comments
I been hathway internet user for like a year their internet speed and customer service is so bad i can't even define. I pay 3k for 5mbps speed and look what speed i get. This company is making tons of profit by scamming their customer.
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Reply
Dear sir/madam,
After having used hathway internet broadband connection for almost a year under the connection name - Prashant lakhmani, city trust bldg., Byculla (W) Mumbai,
It is very disappointing for me to write that the speed plan that I have subscribed for i.e. 50 MBPS, doesn't even provide half the speed at my current location i.e. 1502, Batul house, D. N. Singh road no. 3, hathibaug, Lovelane, mazgaon, mumbai-400010 under the connection name
Ali Akbar Katka,
Customer ID: [protected]
Despite several complaints made to helpline numbers and receiving SMS
i.e.
- Your Request for CC L2_FS Tech with a Service Request ID[protected]M518048-1 has been resolved as per our RECORDS.
- Your Request for CC RF Tech has been generated with a Service ID[protected]W556563
the problem persists.
2 technical teams have visited so far. One from the thakkar industrial estate which is the nearest hathway offi ce to us and the second one from lalbaug. Unfortunately, both of them were unable to resolve the issue.
I genuinely request you to look into the matter as early as possible.
The current speed is not more than 12 MBPS. I[censored]nable to resolve we request refund or be charged as per the speed available. The payment has been made for 3 months altogether in advance.
Sincere regards
Ali Akbar Katka
![]()
After having used hathway internet broadband connection for almost a year under the connection name - Prashant lakhmani, city trust bldg., Byculla (W) Mumbai,
It is very disappointing for me to write that the speed plan that I have subscribed for i.e. 50 MBPS, doesn't even provide half the speed at my current location i.e. 1502, Batul house, D. N. Singh road no. 3, hathibaug, Lovelane, mazgaon, mumbai-400010 under the connection name
Ali Akbar Katka,
Customer ID: [protected]
Despite several complaints made to helpline numbers and receiving SMS
i.e.
- Your Request for CC L2_FS Tech with a Service Request ID[protected]M518048-1 has been resolved as per our RECORDS.
- Your Request for CC RF Tech has been generated with a Service ID[protected]W556563
the problem persists.
2 technical teams have visited so far. One from the thakkar industrial estate which is the nearest hathway offi ce to us and the second one from lalbaug. Unfortunately, both of them were unable to resolve the issue.
I genuinely request you to look into the matter as early as possible.
The current speed is not more than 12 MBPS. I[censored]nable to resolve we request refund or be charged as per the speed available. The payment has been made for 3 months altogether in advance.
Sincere regards
Ali Akbar Katka
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Complaints
6929
Pending
0
Resolved
2007
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