Hathway — Broadband issues

Address:	Bangalore, Karnataka, 560016
Website:	www.hathway.com

Hi, I took i anew connection with hathway, i paid 3 months advance, they mentioned i will be given a new router for free, they installed new router, 1st day the network was very low, i called the operator, and the person said it will take 48 hours to resolve, now its been more than two weeks, nothing is okay, i was asked to change the router by hathway stupid engineers, they mentioned its just a basic router, i will have to get a new router on my own, which will cost me even more, i have been calling these people, and they have been closing my complaint for no reason, all they say is i have agreed to continue with the connection on the telephone which i never did, and now m not able to send them any emails beacuse they keep rejecting my emails, no proper companies does that, i would like a help here please