Hathway Broadband Mumbai — Internet not working

Address:

Hathway Kandivali

Intenet stops working frequently and after complaining a request is raised and after 2 days i get a msg that the complaint is solved but it doesn't and neither do i get any call from their technician regarding the same. For 2 days it works fine and then again it stops working upon asking they say that your modem is consuming high usage, First of all I am on a 50 mbps unlimited plan with more than 150gb of the quota remaining and I have taken that plan because my consumption is high and that is what I am paying for. Upon asking about this they say your electricity is fluctuating that's why your modem is consuming high power which is not the case and also I am using a spike guard for modem connection. Not even sending a technician to check what's the issue and no calls informing what might be the cause but without fail they will call a month in advance for renewal of their subscription and keep calling almost 3-4 times a day but when it comes to resolution they take more than 48 hrs so should I stop my work for 48 hrs pathetic after sale service