[Resolved] Hathway — Broadband not working for 4 days | |||||
My Hathway Customer No is 16016921. I have a frequent issue with poor internet connectivity or complete failure. Every complaint is met with a standard response of 'will be solved within 4 hours' however there is no long term solution. We have no connectivity for the past 4 days. My complaint number 15989590 has been marked resolved in the system despite no effort being made. I have called again and complained and have now been given a new complaint number 16016921. Hathway should review calls and complaints and its infrastructure as the staff response and performance is extremely shoddy. Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. | |||||
1 Comment | |||||
Comments
Dear Aditi Vijayakar, we apologize for the inconvenience. An executive will get in touch with you ASAP.
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