Hathway — Broadband service not made operational

I had availed of an offer from hathway for reactivation of the broadband account [protected] registered under my mother's name nandini chitnis by paying rs. 607 on 12th july 2020. However till date the broadband service is not operational. I had first raised a raised a complaint on 21st july 2020. The complaint id was 21072020w68340. This complaint was closed by harhway on 26th july 2020 without resolving the issue. I had to raise another complaint 27072020w901979 on 27th july 2020. This complaint remains unreaved till date.