[Resolved]  Hathway Broadband Services — Refund of INR 3443/- Denied by Hathway Fraud Services

Address:	Hyderabad, Andhra Pradesh, 50081
Website:	www.hathway.com

Hello Team, We had requested for a new Broadband Hathway connection for the address Flat 302, Aruna Enclave, Megha Hills, Madhapur, Hyderabad-500081 and paid an amount of INR 3443/- on 26th June for 6 months of Hathaway Broadband Internet Service subscription. As promised by Hathaway Team, technician came on 1st July 2017 Saturday for installation. However, they didn't have any tools or equipment to drill or complete the installation. So, they told that they will keep the internet cables hanging outside the main door and will establish the connection next day when they return with necessary tools. Surprisingly, that next day never came and neither the technicians ever returned to install the internet, on top of that Internet was activated on 1st July and we started facing data charges, lost days in subscription starting from 1st July itself. I called Hathaway Customer Service almost 8-9 times everyday, however they only informed that they informed the local area technician and they can't do anything more than that. They neither could give any guarantee on when technicians will come nor they assured the issue will be fixed. Going by their lackluster attitude and unhelpful nature, I demanded for a refund and informed them that I do not want to proceed with Hathaway Broadband Internet Connection any more. They raised a query with Billing Dept on 2nd July, and informed Billing Team will call us in 24 hrs. This was another fraudulent promise by Hathway as never received any call from Billing Team and still waiting for refund. Hathaway looks like a fraudulent company who falls back on their promises and when asked for valid refund of the INR 3443/- paid as the promised service was never used, they are harassing by not issuing any refund and not even sharing any update when the refund will happen. After reviewing their refund request history on Internet and pathetic customer service I experienced, I'm registering this complain on Public Grievance Portal and request immediate action against Hathaway Company and refund of the money I paid for Hathaway service which was never provided i.e. INR 3443/-. Hathway Registered Account ID : [protected] Hathway Registered Customer Name : Soham Basak Address : Flat 302, Aruna Enclave, Megha Hills, Madhapur, Hyderabad-500081.