Hathway Cable And Datacom Limited — bill related issue.

Address:

Mumbai City, Maharashtra

we employed the services of hathway broadband on 5/8/13. Our plan gave us the speed of 5mbps for 25gb and the rest in 1mbps unlimited all upto 3 month period.We had to pay our first bill of Rs. 4103 on that day to an agent named vijay. The bill included the price of the internet plan and the price of the modem and router, the agent told us that. from early october we got messages and emails telling us to pay 1049 rupees. I asked the agent who came to our house(vijay) if our tenure of three months was over already and so should I pay. He said yes. So we payed 1049 rupees. I was under the impression that the 3 months meant august september and october. After paying I realised that our service period will expire in november and we would have to pay Rs. 3079 and not just Rs. 1049. I asked customer care that for what reason we had to pay 1049 rupees and they said that it was for the modem and router. But we had already paid for it in our first bill of Rs. 4103. I asked Vijay and he said he would talk to his superiors and get back to me. But he didnt call back. Then in november we started recieving messages to pay for further services Rs. 3079 but I said we will not until the issue with the Rs. 1049 is resolved. Vijay gave me a number of a certain Mahesh singh for bill related enquiry. Mahesh singh told me to pay Rs. 2030(after subtracting 1049 from 3079). I payed. Our services were restored. Yesterday We recieved a bill of Rs. 1004 rupees that the customer care claims is the money we didnt pay in our previous bill( We payed only Rs. 2030 as Mahesh singh said). We don't know how to proceed. Please help as soon as possible. I want to provide photo proof but the file is too large. Can you provide me with an email address so I can send it to you? Girish Acharya contact: [protected] mahesh singh:[protected] vijay(agent):[protected] 1st bill(Rs.4103) reciept no.: 19928 2nd bill(Rs.1049) transaction no.: [protected]