[Resolved] Hathway Cable And Datacom Limited — wrong commitment made rega

canandan2017

from Delhi, Delhi

Address:	New Delhi, Delhi, 110092
Website:	www.hathway.com

Sir i am totally fed up with the faults commitments made at the time of convincing the customer to get new connection
Same things made to us by hathway sales person named sonu [protected]
The commitments made was 100 mbps speed

I have confirmed several times before getting connections.
When connection provided they show me speed upto 85 mbps over the wire and 65-75 mbps over wifi connections

Later on i never got such speed and every times raised complaints they closed it at there end without getting my feedback and all this things is just their attempt to make us fool.

Address: rahejas, 4th floor, corner of main avenue and v. P. Road,
Santacruz (W), mumbai-400054.
Tel:[protected]
Fax:[protected]
E-mail: [protected]@hathway.net; [protected]@hathway.net

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Aug 19, 2017

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2017

Hathway Customer Care's response Dear Sir,

we apologize for the inconvenience. Please inbox us your Hathway account number and location. An executive will get in touch with you soon.

Jul 18, 2017

Updated by canandan2017 Hathway Account number [protected]
Location- East delhi school block shakarpur
address- S 524 3rd floor office number 305 near somdutt medical school block shakarpur-110092 newdelhi

Sir it really dissappointing to know that Hathway service management is not well trained respect of customer satisfaction
i am attaching few snapsorts in this regard.
Technician never visits and they only informed over the phone that issue will be resolved by 6 hr and drop the call and back end automatically closed the service complaint number.
problem is persisting but no one is there to solve the issues