Hathway Cable & Datacom — a/c - [protected]: wrong data usage reported in billing

Address:

Thane, Maharashtra, 401107

I have been a user of hathway for the past many years. I did a recent plan change last month. And i have a data usage limit of 220gb per month. However, i can see that my usage has reached 100gb as of today. While i am within my plan limit, i want to report that the data volume shown in the billing page is incorrect.

There are days in which it's reported that we downloaded ~20gb. And most of the days it shows that there is more than 5gb download from my account. This is impossible as our data consumption is mainly around streaming movies/series. There has been no download of any kind apart from this.
An entire 10 episode series on netflix is not more than 3gb. How can someone average 5gb everyday and even hit more than 10gb on 7 different days?
This is wrong reporting and i want you to investigate this. Attached screenshot.

On a separate note, i called hathway customer care and asked the lady who picked up to raise a complaint. I asked her to give me the complaint number for which she said i will get an sms. However, no complaint was raised and no sms was received. Literally like how mtnl/bsnl customer care used to be 15 years ago.