Hathway Cable & Datacom — activation not yet done for a new connection from january 2nd, 2019

Address:

Hyderabad, Andhra Pradesh, 500007

It is with deep regret that i am having to write this complaint for a leading company, which ideally should be resolved by a customer service representative.
I am a new customer to hathaway broadband and got my connection on january 2nd, 2019. Though the cabling was done on january 2nd, 2019 your customer support is not being supportive in activating the connection, even though a payment of rs. 2411 was done by me on the same day.
On january 2nd, 2019 was told that the connection will be activated by january 3rd, 2019. And now, it's been 9 whole days now and still get the same response from your rude customer service when i call them. All they say is "the connection will be activated next day". It is the same reply i got from your hathaway supervisor on january 9th, 2019 (When i finally got connected to one) and still, there is no activation!!
Every time i call your customer support, instead of being supportive and assisting in getting the job done is very rude and is also reluctant in transferring the call to a manager there. But now i know the supervisors there are there only for namkesake and to only avoid customers. This is how you treat your customers??!!!??!!!?
And what is the point in sending messages like "dear patron, we have completed the cabling work at your place. Our support engineer will visit you shortly for the installation of your hathway internet connection, kindly be present for the same." when you don't want to send the so called support engineer or even resolve such a simple issue of activation for days together??
Also, there is always some background noise of other people talking which is really very bad service. I am completely vexed of this non-service and unprofessional behaviour of your hathaway customer service, and honestly tired of waiting. Also, notice there are same complaints from other customers regarding activation on the hathaway complaints page. I want to cancel the connection and hopefully you have the authority to get it done.
Waiting for so many days for a simple connection activation after the payment is made! I don't think i want to wait anymore. I want the connection to be cancelled and my money refunded as soon as possible.