Hathway Cable & Datacom — amount not added to wallet

Address:

Thane West, Thane, Maharashtra, 400610

I have paid ₹500 through net banking on hathway website.
But the amount has not been added to my hathway wallet although it has been deducted from my bank account.
It has been two weeks since i am complaining to the customer care continuously but no use.
My vc number is[protected]
Now my package has expired. When i go to activate the package, it is asking me to pay again.