Hathway Cable & Datacom — Amount paid but the account is not activated

krithika_kg

from Hyderabad, Telangana

Address:

Bangalore, Karnataka, 560041

I have made a payment for hathway on 21/07/2016 of rupees 3151/- for the account no [protected]. Every week i have been calling customer care and they promise to activate my account within 4 hrs and it never happened. Also when i ask them to transfer the call to higher authority. Call is on hold forever and never connects. I have tried contacting them over an email, but i did not get single reply till now.

I have even asked them to refund my money back. They never do it.

Whenever i call customer care. Its like speaking to some recorded audio. They say the same thing which is by hearted. They are never really concerned of our issue.

Please take necessary action against it. And either kindly help to get my money back or activate my account.

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Comments

Vaishali.Padake

from Chennai, Tamil Nadu

Its been one week that Epic channel is not coming on our Hathway cable connection in Chembur area. The digital cable operator has increased monthly rentals to add channel epic and now its not being shown to the customers. When we call the customer care number they just assure that it will be back in two days.

Thanks

Nikhil Girdhar

from Angamali, Kerala

I have requested for new hatway Internet connection and have paid the amount for 3 months
The amount was paid 5 days before but still no one turned up to install the connection.

Kindly resolve this Asap.