Hathway Cable & Datacom — An Ordeal o[censored]nanswered calls with Hathway.

Address:	400071
Website:	www.hathway.com

This is to bring to your notice the ordeal that I have been thru to get a Hathway Internet connection. It has been 4 days of follow-up and calls between me and multiple employees of Hathway and still I haven't received my connection

a) Day 1 - 31st July: Made a call to Aashirwad (mob no: [protected]). I completely understand that Sunday is a holiday and nobody is expected to work, so he promised the installation to happen on monday

b) Day 2 - 1st Aug: Morning I made a call to Aashirwad, and it was promised by evening (6 PM) the connection would be done. Between morning and evening, I provided the documents as required and as expected came back home early to get the connection up and running. After atleast 10 calls in the evening which went unanswered, i get a reply back at 7:30 PM that it wont happen today but would surely be done on tuesday by 6 PM

c) Day 3: - 2nd Aug: I made sure to call and ask Ashirwad in the morning that would the connection be done by evening and was assured that by 5 PM the technician would arrive. Again, I came back early from office, and made atleast 10 calls which went unanswered. At 7:00 PM, I got a call back that it cant be done today.
I resorted to not communicating further with Mr Aashirwad and connected with Mr Nitesh (mob no: [protected]) who gave an assurance that he would get things sorted on wednesday

d) Day 4: I took a day off just to get the internet connection up and running. Started following up around 10:30 Am with Mr Nitesh (as usual unanswered calls). Around 1130 AM I get a call back that by 1 PM the wiring would be provided and with 15 min the router would be installed. To my surprise, wiring actually happened.
Now after a wait of an hour, I started following up again, Mr. Nitesh (as usual after umpteen number o[censored]nanswered calls) gave me the number of Mr Vishal (Mob no: [protected]). Mr Vishal adds to the list of people who glorify unanswered calls. Unfortunately, I was never able to connect with Mr Vishal. So, as handicapped as I could be, I resorted to calling Mr Nitesh again, who has assured that the router installation would happen by 6 PM. Its already 7 PM and I am still on the other side o[censored]nanswered calls.

I came to know that all three (Mr Ashirwad, Mr Nitesh and Mr Vishal) are unfortunately Hathway employees. Hope you see a bright future ahead.