[Resolved]  Hathway Cable & Datacom — asking for bill payment from 2017 when i was not their customer

I received an sms on 26th september 2018 asking me to make a payment for hathway bradband bill from january 2017.
I was not a resident of the address mentioned in the bill in january 2017 and wasn't a hathway customer at that time. When i got the connection disconnected in mid of 2016, i informed them about the same. So they did not send any bill after september 2016. But suddenly sent one again in january 2017 (Remember that i had informed them about my discontinuing the connection in 2016 itself). Post that they did not send any bill as they knew that i wasn't a customer anymore. So now, they are threatening legal action via sms for a connection that did not exist at the time of the bill and for an address where i did not reside at the duration mentioned in the bill.
When i go to their website and enter my details, they notify me that my account has been kept on hold at my request. I did not make any such request and had asked them to close my account and connection in 2016.
Client number: [protected]
Was this information helpful?
No (0)
Yes (0)
Nov 2, 2018
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2018
Hathway Customer Care's response
Dear punit1123,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hathway
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    6929
    Pending
    0
    Resolved
    2007
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
    View all Hathway contact information