[Resolved] Hathway Cable & Datacom — billing and plan change is to worst

keyraj

Address:

Nungambakkam, Chennai, Tamil Nadu, 600083

Dear sir/madam,

Am giving so many complaints for hathway not none of the issue was not resolved. After submission in consumer complaints also. I went to hathway office for new plan change and i meet billing team person mr. Tamil (Worst person) he confirms my new plan and i paid rs. 824 for 100mbps plan. But today is my plan is going to expire. I contacted that person no response from him. And he activated my old plan. He committed to me for new plan. But he activated old plan. I ever seen in this worst customer service from billing team. Totally fraud persons. I need my new plan to activate shortly orelse refund my money.

My account num: [protected]
Name: karthikeyan

+1 photos

Was this information helpful?

No (0)

Yes (0)

Nov 19, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Hathway Customer Care's response Dear keyraj,

Appreciate you reaching out to us, we understand how inconvenient this could be. We have forwarded your concern to our team and an executive will get in touch with you shortly.

Thank you