[Resolved]  Hathway Cable & Datacom — billing/speed issue (false commitment/defaulter)

Address:	Chennai, Tamil Nadu, 600097
Website:	www.hathway.com

Myself ashish bongirwar, my hathway broadband account [protected]. I have concern for billing/recharge, raised sr 22102018m897895 for the same.

I would like to update you, i am really disappointed with hathway service. I took the broadband connection through executive mr. Algar, mobile no ([protected]) on sep 28th 2018.

Before taking the connection, he was committed to me, the actual plan is 799 + 18% tax for 1st month and 2nd, 3rd month i have to pay only 699 + 18% tax. He also committed, based on your broadband usage, hathway will give you low price offer. Because my monthly usages in not more than 120 gb. Since he has committed/promised, i took connection from him.

After taking the connection, within 2 days i have started facing internet issue (Slow speed/ frequent disconnection) sr – [protected] / 02102018w584790-1/ 04102018w636777-1

I did multiple follow-up with technical team and finally the issue got resolved. But, still i am not getting the committed speed of 150mbps. Fyi, actual speed i am getting through wifi 45mbps and direct 100mbps to 110mbps max.

1st point here is billing – why should i pay 1061 inr as monthly, if my plan is 799 + 18% tax,

2nd what about his promised/commitment about 699 +18% tax for 2nd and 3rd month.

This guys totally cheating to the customers to get new connection.


Fyi, since 3 days i am trying to reach him (Algar – hathway executive) but, he is not responding to my phone.

I must say, you guys are doing all frauds with your customer.

Note: i already paid 1392 inr to algar - sep month. 1st month broadband charge + 400 (Router cost – refundable amount)

Regards, ashish bongirwar