[Resolved]  Hathway Cable & Datacom — broadband -> 6 month subscription

Details: Account Number: [protected]
Salesman Phone Number: + 91 [protected]

When I contacted the Hathway customer line to inquire about the broadband connections, I was given a call from a salesman.

He told me that my need to get wifi in my house immediately (for work purposed would be possible). He was persistent and kept following up until the 6 months payment was made.

Day 1: Once I paid, he promised me that the very next day at 10:30am, the technician would come and place the router. I cancelled my morning appointment and waited..and waited.. and nothing. I tried calling him, but I got no response. Finally at 2pm I left the house and called him from some other phone. He picked up the phone and said that by 5pm someone would come. No body came, then he said at 7pm somebody would come and then 8pm.
Finally he said that at 8am the next day somebody would come.

Day 2: Nobody came in the morning. I left for work and called him and no response. I told him when I would be back from work and at what time to send someone. He told me that someone would come by 7:30pm. Nobody came. No response to phone call or message.

Day 3: I called him again and he said that the router guy will come to my house at 5:30pm. I left work 2 hours early, thinking that I could work from home once the router is set up. The router guy did show up, but when he tried to get the wifi to start, he told me that the salesman had not uploaded my documents and hence activation was not done.

Day 4: I called the salesman and he told me that the activation will happen in 40 mins and my wifi will start working immediately, it's been 5 hours and yet no activation or call from him, or response from his side.

I have work to do from home and the primary reason I took Hathway was because the salesman assured me that I would get the setup done in 24 hours.

I want to cancel my subscription but the helpline people have said that there is no refund given on cancellation. I have paid 5600!

To the Hathway Team, please train your salesmen and give me back my money, as you don't seem to want to set up my internet. I've recently started working and this is a big amount for me.

Also, please take some action against the salesman who has registered my account. His behavior, way of talking and lies has crossed boundaries.