Hathway Cable & Datacom — Broadband

Address:

New Delhi, Delhi, 110021

Promised services were not provided by Hathaway. Problems were neither resolved by the nodal control room nor by the customer care. Thus, non resolving of problems and silent denial by the service provider harassed me mentally as well as economically.
Features promised were:
1. 10 Mbps speed which was never more than 3 Mbps and every now and then had to contact customer care for reset.
2. Router had issues every 15 days for which we had to call technician.
3. Hathaway blames customer for the speed and theft. Also, visiting technician failed to resolve the problem.
4. Internet works smoothly only at the time of payment.
Service provider (Hathaway) needs constant check by the competent consumer addressal form.
How to proceed further with this complaint for mental and economical harassment??