Hathway Cable & Datacom — broadband

Address:

Pune, Maharashtra, 411021

Hi,

My name is Gajanan Kshirsagar and i had opted for Broadband service from Hathway for 3 months with package rate Rs. 2300. on 6 June 2019. Sales person asked me to pay online and send him details. I did the same thing and same day paid the payment online. Transaction ID :[protected] & User account no [protected]. Then after payment thier executive came for cable installation and asked me for another 500 to dig a hole in wall which i don't want. He said then they cant install without digging a hole in the wall. So i said i don't want service and process refund for cancellation. Sales person said he will inform me once cancellation is processed. But he hasn't given me any details of cancellation and i havent got my money back. When i checked with customer care then they said it is not processed yet. Now this salesperson is not picking my calls and ignoring whole thing. His name is Vishwas from Pune location. I am fed up with this follow up calls and really frustrated with the way Hathway fooling people. Please help me in this matter of refund.
Regards
Gajanan Kshirsagar