[Resolved]  Hathway Cable & Datacom — broadband connection

Address:	Pune, Maharashtra, 411038
Website:	www.hathway.com

Since 16th september 2018, i am facing an issue with hathway broadand connection at my home. It disconnects frequently and does not return for a long period and sometimes for hours.

I am from pune city and stay in kothrud (Ac. No. [protected]). First i sent an email to hathway pune's nodal officer on 19th september as connecting to hathway's customer care number is another pain in a axx.

Pune nodal office mr. Sameer haldikar, [protected] responded that issue will be checked and resolved. Nothing happened, the frequent drop in connection was still continuing. He first asked me to call him directly whenever the connection goes off. Whenever i tried calling him on +91 [protected], none picked the phone. Hardly couple of times i could get through the call but by then network was on so he really could not check the issue.

This is still happening as on 5th september 2018.in the mean time, i have all communication on emails. On phone, i was told that engineer will visit my place, but none visited in 19 days. 5 days ago my ticket number "01102018w576202" was closed stating power failure and mr. Sameer updated me that the regional switch/hub room receives electricity from some private resident and he turns off the supply on his wish any time so you are getting connectivity issues. And the ticket was closed without checking with me whether the issue was resolved or not.

As on today the problem persists and after 1st october also there are two tickets were raised and got resolved automatically.

This morning i lost my temper and blasted on mr. Sameer. Upon that he told me...
1. Please contact his senior, i asked him to sms his number he said, he has no phone to sms, he will verbally tell the number, i was stubborn on sms but he said he cant. He claimed his senior manager's name is some mr. Vijay vadnerkar
2. Mr. Sameer also said that everyday he is following up with his senior for this problem and he cant to anything anymore, this clearly means they are aware of the problem as well as its status but still they were closing the tickets to just to complete their sla
3. When i asked, how the tickets are getting resolved without checking the status with customer, mr. Sameer's response was, thats a different department and i should call and ask this question to customer care
3. My argument was, why a customer should become a ping pong ball and talk to various people from hathway's different departments
4. I was angry and even mr. Sameer was angrier than me and on me, he was blunt, arrogant and simple said, he cant do anything, he has got lot of other works, i asked him if these are his "final words" and does he mean it, then he said yes. Do whatever you want to do, i cant do anything was his final words,
5. At the end of call i told him that i am going to escalate this to wherever and that would be troublesome and expensive for him, he replied, do whatever you want, i dont care. (This shows how matured, cultured and professionals are hired by hathway).

After the heated conversation, end result is, i did not get the phone number of mr. Vijay vadnerkar on sms, my internet is still not working, i received another ticket number sms "05102018w642505", no engineer turned up and i am left helpless.

I have along mail communication in my mail box which happened with mr. Sameer since 19th september. If needed i can forward that to the senior most person in hathway management and not to any tom, dick or harry.