[Resolved] Hathway Cable & Datacom — broadband disconnect and my active account has been given to another customer

Raghuram Krishnan

Address:

600091

Hello,
I HAVE BEEN USING HATHWAY BRAODBAND CONNECTION IN CHENNAI. My broadband stopped working though my connection is active. Checked with customer care and they said account is with another name. How can my account be with another customer, we requested them to change my credentials and issue was resolved. Again same issue happened on 8th July 2018 32 days from earlier compaint where credentials weere changed. This time no proper response and no action from management

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Aug 29, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

Hathway Customer Care's response Dear Raghuram Krishnan,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband