Hathway Cable & Datacom — broadband internet

Address:	Mumbai City, Maharashtra
Website:	www.hathway.com

Hi,

I had an hathway account number 1601802 in 2015 which was disconnected in the year 2016 as i moved away from that location after my last payment done in july 2016. At the time of installation i had used my own modem and not asked for a hathway modem hence during disconnection i had no dues remaining with hathway. I still received calls from customer care saying i needed to return the modem which i had not acquired in the first place because i had my own modem. This fact was communicated to them via telephone as well.

Now after about two years i receive messages from hathway that a legal notice has been sent to me that for an account number that is not mine (A/c number: [protected]) because i did not return the modem. This is utterly disappointing and should be considered harassment from hathway as i have had to put up with harrassing calls about starting the service again again for almost 2 years and now when i did not start the service i receive a notice for returning something that i did not have in the first place. I do not possess their modem.

As mentioned in the sms i haven't received any physical or electronic legal notice from hathway which is a legal requirement, if any further action is taken on this matter without me actually receiving the notice should be considered illegal.

Sneha damse