[Resolved]  Hathway Cable & Datacom — broadband internet

Address:

Bangalore, Karnataka, 560071

Hi,

I'm writing this complaint as the hathway broadband customer care and the technicians have been quite annoying for the past week till today. I have a connection under my father's name mr. K. V vijay kumar and my account number is [protected]. Everyday the internet goes offline and when we call the customer service they keep saying that it's a technical error and we have registered complaint. Will get back to you in 24 hours. The 24 hours never come nor the technical or any other kind of issue is still not solved. The above said is the very same dialogues told to me by the customer service agents for the last one week and i'm having the same issue on a daily basis. It's like i'm the consumer paying them the bills on a monthly basis with no fail, but for me to use internet i have to call them everyday. A very unprofessional service provided by the team. This is an indication that they do not have trained technicians or customer service agents in order to value the customer issues and action it out. But the bills arrive on timely manner and even reminders are given accurately even in delay for one day for payment. They claim that they provide number one service in india and they are the best, but in reality they are the worst service i have ever experienced.

Thanks

Sarath vijay