Hathway Cable & Datacom — broadband internet not working

Address:

500010

Complaint no:1 ref no: 19052018m334776 complaint no:[protected]w343824

On 19th may 2018 i called and complained about broadbank internet not working where the representative replied that their brm is not working so cannot take complaint now. Then complained on app and called for follow up. I was told techie would be deputed soon but denied to give techie contact details nor a tentative time. Later on not getting any calls from them i again called them and requested them to connect to their supervisors or superiors. After keeping me on hold for 15 min and making me listen the hathway advt the call gets disconnected. I had been repeatedly trying to make my efforts to speak to their supervisor or superiors i should have made 8-10 calls and also recorded all the call conversation. At around 5 pm finally i get a call from one of the supervisors and ask me to reset modem. On complaint not being resolved assured to send technician before 8pm. After call i see my complaint raised previous day 19052018m334776 gets closed. A new complaint raised by them with a reference number 20052018w343824. Again on calling and enquiring they say complaint is raised today 5pm and will be attended within 24 that is tomorrow when i enquired about my yesterday's complaint not resolved but closed they say cable broken and connected so the task completed but no one turned up to attend to my house nor my complaint has been resolved. On repeated enquiry and clarifying them no one visited for my problem they change complaint to shifting where my original complaint for net not working. Also told technician not available beyond 2pm so only next day whereas superiors assured to send technician before 8 pm. See the versions change and how they are lying to the customers. I got recording of all conversations and i also conveyed them that i have recordings of all conversation and duration they put me on hold and disconnected the lying after 20 min without their supervisors and superiors speaking to me. I had to make 8-10 calls and each one duration of 15-20 min which not attended properly. Every time they assure to connect superiors but don't connect keeping you on hold. Just imagine the amount i should have spent on phone calls.

Pathetic service and fooling the customers. They have no reply to state the reason for closing my complaint without resolving. They only keep saying sorry 100 times in every call.

I am paying them on quarterly/halfyearly/annual basis for last 2-3 years and this is the treatment i get from them.

I would never ever recommend others to take broad band connection of hathway for fooling the customers.

No seniors to attend the calls and complaints and call centres seem to left with trainees and no superiors to attend calls and complaints.

Pathetic service... The true test of the customer service is during these hours and this is the way they responded to me.

Today 21st may 2018 09:30 am till now there was not call from the technician or the supervisor conveying the time to attend the issue.