[Resolved] Hathway Cable & Datacom — broadband payment done 3 weeks back line still inactive

Kalaivanan G

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

This is regarding my Hathway account number A/C - [protected].
I was a frustrated hathway customer who closed my connection on March 2018 due to their poor service and no response for customer issues .So i switched back to Airtel and it was going fine .They scammed by giving a call on December promised that they will give a good router and asked to pay for 3 months get 1 month free for a monthly plan of Rs.750.I fell for the trap and paid the said amount on 11th Dec 2018 . but their reputation of bad services and no response to customer issues continue .My line is still not activated and router is not changed yet.
I wish to continue with Airtel and want Hathway to refund the paid amount. I haven't had a single peaceful day using Hathway before and now my problems have started even before the line is activated .Please refund my amount.Attached the screenshot of the same.

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Feb 4, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

Hathway Customer Care's response Dear Kalaivanan G,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

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Comments

Karnati Sai Charan Teja (PGDM 17-19 Warangal)

from Hyderabad, Telangana

They asked me to pay money and I paid it but after paying amount no one is responding properly and they didn't even sended the person to provide connection, Very bad coustmer service

Hathway Customer Care's response, Dec 29, 2018

Verified Support

Dear Karnati Sai Charan Teja,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband