[Resolved] Hathway Cable & Datacom — broadband services | |||||
Hi, i was approached by a hathway executive almost 2months back saying there was an offer going on, wherein if i pay for 6months in advance, i'll get a wifi router free and internet connection will be done within next 1 day of paying the amount online. I logged into hathway website with my registered mobile number:[protected] and account number - [protected]. No one ever came to provide internet connection. I reached out to the customer care many a times, but the reply i get is ma'am the refund has been initiated and it will be credited to your account within 30 working days, it's now been 1.5months now and there's no sign of getting my money back. I have even reached out to them on their facebook page, where they said a customer executive will get in touch with me asap, but never got a call or a text. I'm attaching the bill invoice. Payment was made on 5th october. Was this information helpful? | |||||
Dec 25, 2018 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Nov 24, 2018 Hathway Customer Care's response Dear Loyesha Das, We have forwarded your concern to our team, an executive will get in touch with you. Regards, Hathway Broadband Nov 27, 2018 Updated by Loyesha Das It's already been 3days now. Infact I raised the same issue in your Facebook page and this is the very same reply I got, that an executive will get in touch, but in vain. I don't understand what more to say. PFA- image of same reply given in Facebook page a week ago. I want my money to be refunded asap. Or else I'll need to file a complaint in the consumer court for such harassment.  | |||||
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Despite submission of modem 6 months prior, I have received a message today mentioning legal action will be taken if modem is not submitted.
Require proper resolution in this.
We have forwarded your concern to our team, an executive will get in touch with you.
Regards,
Hathway Broadband