Hathway Cable & Datacom — cable connection not retrieved after payment

Hi my name is jagan and i recently recharged my cable bill for this month of 318 ₹ when I called hathway customer care for retrieval of service they are not responding properly from last 5 days there is no connection and i keep on calling these guys they are telling it will be retrieved with 24hrs how many 24hrs has passed away ashamed of you people dont give proper responses to customers, when I asked for refund they are manipulating that refund is not possible please help me.