Hathway Cable & Datacom — cancellation and refund

Address:

Bangalore, Karnataka, 560075

Hi,

My hathway account number is [protected]. I had raised a request for closure of my account (Ticket # 29092017w007551) on 29/9/2017. They closed the request without updating me.
Then i called the customer care and had a new request[protected]w014714) raised on 30/9/2017. And i went to the hathway office in jeevan bhima nagar and handed over the modem and router (Grn # 30543).

Since then i have been calling the customer care to know about the status of my request, every time i call them they keep saying that my number is not reachable or i did not pickup the call and that they would raise the ticket priority, blah blah but so far no one from hathway has called me.

My connection remains active 9 days after i have returned my modem and router.

On top of it, the customer care guys have raised new request every time i called them.

Hathway customer service is pretty bad. When they need money, they are prompt in collecting but while returning they don't even respond.