[Resolved] Hathway Cable & Datacom — cancellation and refund

Siraj Mohammed

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500016

I have a one year subscription to hathway under the account number [protected]

I'm not happy with the services provided with constant disconnections and low speeds. I would like to cancel the subscription after 3 months. Customer care informed me that i wouldn't receive any kind of refund for the rest of the nine months.

How is this legal? They can charge me for 3 months and refund the rest of the amount. But apparently they will not refund. How do i proceed to get my refund?

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Sep 12, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2019

Hathway Customer Care's response Dear Siraj Mohammed,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband