Hathway Cable & Datacom — Cancellation of service and refund

Prashanth Kumar know

from Hyderabad, Telangana

Address:	500040
Website:	Hathway broadband

Hathway took 3200 for new connection 07/07/17.Promised an activation within 24 hrs by agent Raju and Srinivas.It's been 5 days.No response.I want to cancel the service. They are not giving money back and not taking my cancellation order. Not even one cable is moved. They say, they'll give money after 30 days. Ref ID[protected]W853845 a/c [protected]

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Jul 11, 2017

Updated by Prashanth Kumar know Called Hathway thrice for cancellation. They say it is still under process. There is no complaints department. They take money immediately. They will not even care to respond once the payment is done.
The agents I spoke with are Raju k and Srinivas from sales team. Every day I call them, they give a new date. Hathway does nothing about this. The case is open to now and no one cares about it.

Jul 11, 2017

Updated by Prashanth Kumar know Now a new promise from Hathway saying it will be connected tomorrow i.e., 12/07/17.
Promised by agent Srinivas sales team.
I pleaded them for cancelling the service. They directly day it is not possible. The same agent promised that if the connection is not done by 12/07/16. He will himself cancel the service and return the money immediately.