[Resolved]  Hathway Cable & Datacom — cancelling connection and refund money

Address:	Chennai, Tamil Nadu, 600095
Website:	www.hathway.com/Broadband

My account number : [protected]
I have applied hathway connection on 04/12/2017.

Suganya is the contact person talked with me to take the connection. While opening connection itself I said like I am gonna move to New appartment in Thalambur in one or two months. I said like hathway is not available in my new apartment and its difficult for me. She enquired with some one and said by Jan 20 connection will be up in DLF. Then I applied for connection.

Then on second day I got a call from Rajaram, that I have requested for connection for DLF. That time only process is initiated, so what suganya said is false news to get connection. Its bad strategy.

I was supporting Rajaram in talking with new appartment committee and arranged meeting between them, they talked and terms are not agreed I believe. From my New apartment they said like they cannot allow hathway since they are not agreeing the terms, so I can close the connection.

Now I dont have option I tried form my side whatever I can. I would like to cancel my connection. I have paid for one year thats a mistake what I did.(I shouldnt have trusted), when I asked suganya said like if I didnt get connection in new appartment I will get the money back in the mode of cheque or DD. (This is again fake news and they dont have any refund policy).

I am not sure how such a big company having long term plans without a refund policy. It is pure cheating. At least they should have intimated it while opening the connection. But they were hiding this information. Some action should be taken on this kind of cheating.