Hathway Cable & Datacom — cctv camera offer

Address:

Chennai, Tamil Nadu, 600087

I have a Hathway user for nearly 6 months . I used to receive calls from Hathway regarding the offers. In 3 rd week of January i received a call from a agent briefing about the cctv offer . I was asked to pay 3 months bill to activate the offer. For which i had made the payment . The person told me to do the payment and i completed the payment. Hathway agent i will be getting a cctv camera i had enquired about the installation of the camera and stuffs to which i was told it will be done by hathway.the conversation was over and i had agreed to the offer
Today(25-jan-19)i reveiced from a delivery person he is telling me that he will only delivery the product and i have to enquire customer care for installation . when enquired to customer care they are telling me it will not be done by hathway. if installation is not done by hathway i would have not taken that offer, Why was the communication given to me it will be done by them?and incase i attempt to install and something happens to the camera.hathway will ask me to pay 3000 for the same.
One more information which i got it today from customer care is i would not be able to save the recordings if i need to do it i need to buy some additional stuffs from market. WHY IS HATHWAY CALLING IT AS A CCTV IT IS JUST A SCANNING CAMERA.WHY IS INFORMATION BEING WRONGLY CONVEYED .
ARE EMPLOYEES NOT AWARE OF ALL THESE
WHEN ENQUIRED CUSTOMER CARE THEY ALSO DONT HAVE ANSWER ONLY ANSWER I AM GETTING IS "SORRY".WHEN ASKED TO CONNECT TO HIGHER OFFICIALS THEY DONT DO IT AND CUT MY CALL ABRUPTLY

number from which i got a call is [protected]- name of the agent is lakshmi