Hathway Cable & Datacom — charged us for a diamond package for free channels (fraudsters)

Address:

Sindhi Socty, Ganga Laxmi Sadan, Chembur East., Mumbai City, Maharashtra, 400071

So one more feather to hathaway cable services. Poor service, illiterate field representative (Who barely understand the difference between a - la - carte or diamond package) been 2months now paying for diamond package for 1set & a la carte for another set however all they offered me are the free channels. I can’t find the channels i paid the money for. To top it up most of the calls went unanswered and we have to deal with this inspire of making the payments on time.
My cable operator (Bhawani hathaway) has no answers for where my money is gone and no card is yet given to me where i can have any written proof except for the messages we receive after making the payments. Senior head (Mr shirke) and team are not bothered about the services and number of complaints being written. As on date when we tried to reach them finally from a different number inspite of sending their field executive, they are calling us over.
I would like to withdraw from hathaway once and for all. Digital cable section is the worst in terms of providing whatever or anything they claim.
Please help us find a way out from these goons who are making false promises for the set top box n initial connection n laters can’t serve any of the channels excpt for the free ones.