[Resolved]  Hathway Cable & Datacom — Complaint regarding relocation. A/c no. [protected]

Address:	New Delhi, Delhi, 110017
Website:	www.hathway.com

Refer following service ids regarding request of my hathway broadband connection relocation. My account no. Is [protected]

Service ids -
07062017w422415
13062017w495148
18062017w566751
18062017w568888

As you would notice, i have made several requests regarding relocation (Refer above service ids) but every time my complaint has been resolved without any resolution.

First complaint was made on 7th june 2017.

On 18th june, your wiring executives visited my place and i asked them to suggest where should the router be placed so that i will cover my entire home. They mentioned that the router technician will visit later and advise. I told wiring executives to do the wiring after router technician advise and they agreed to it.

They made me speak to your area manager, mr. Rahul who was very rude and shouting on phone saying that hathway doesnt advise on the placement of the router. I asked him since router is provided by the company, ideally they should also be advising on it.

Mr. Rahul started shouting and told wiring executives to leave the place and after that nobody visited my place and your wiring is lying idle at my place. On subsequent requests to your customer care, the complaint has been resolved with false comments.

I request you to look into the matter asap and complaint regarding your area manager, mr. Rahul for his misbehavior.in case, you dont want to install the connection at my place, please refund my money (Have already done 6 months recharges) with all the damages incurred else i will have to take legal action.

Look forward to your immediate resolution. Thank you.