[Resolved]  Hathway Cable & Datacom — connection still active

Dear hathway legal team,
Account no. - [protected]
Contact no. - [protected]
I taken the hathway broadband connection on 16th - april-2016 in dvg road basavanagudi area. I used it for exactly 1 month after that i returned all the equipments like router, cable, wire to the basavanagudi collecting team, they people recollect the things and told i will request my manager to disconnect your broadband connection. After that i called to customer care to disconnect the connection, customer care people told, please contact your nearest branch officers. After that i called to basavanagudi team to disconnect my broadband connection, they people told definitely i will disconnect your broadband connection. After 10 days i got one call from hathway, they people told sir you want to get new connection then i told no in my pg already having wifi, so i don't need broadband connection. That part of time i requested them to if my connection is not disconnected, please disconnect it. After that more than 15 times i got called from the hathway for the same and every time i told please disconnect my connection, if connection is not disconnected and don't call again and again.
But since one month (June 2018) weekly two times i am getting the message from legal team that your balance is 3839rs., i was keep ignoring, 1-2 times i called and told, i already disconnect the broadband connection 2 years back only.
But today (10th-august-2018) i got one call they told you have to pay 3839 rs. Or else i will registered your case after that you have to pay 50, 000rs or 1, 00, 000rs. The number i got call is - [protected] and he was telling i am talking from delhi court and you have to pay the bill or else warrant will issue on you.
I want to know why hathway customer care people din't disconnected my broadband connection and why i have to pay inr 3839rs. Is this the way i can trust to this company or any one else will trust.
I logged in today to hathway website after getting legal call from [protected] to pay 3839/- my connection is still active.
Hope legal team people will do something needful for customer trust.
Regards,
Ranjeet kumar raushan
Account no. - [protected]
Contact no. - [protected]