Hathway Cable & Datacom — Customer care giving false promise

Address:	Thane, Maharashtra, 401105
Website:	Hathway

I have been facing connection issue from last 1 month.
called local and customer care they just keep saying restart your modem all time. for that i unplugged my wifi router. so direct connection will give maximum speed.
My plan says 2 mb for 10 gb data usage and after that 1 mbps unlimited.
and while i[censored] take a test online it says - 700- 800 kbps.. WHY??

called customer care.. he took my complain... after few hours i got a message.. my complain was take off as problem is solved.

But none customer care person helped / nor any thing change in my speed / nor my problem is solved.. this happened thrid time in last 2 month.

Calling in a local Hathway office. (Miraroad[protected]
they receive call... they forward call to technical department.. they dont receive..and if receive they just say ur complain has been taken down.
No response after that.