Hathway Cable & Datacom — customer harassment and false accusations by sending legal notices

Account No. - [protected]

Today I got a call from legal department, informing me that "Hathway" has filed a case against me regarding some non payment of service fees. This is entirely the fault of your company to resolve the issue and still carrying on the amount as due against my name for the incompetence of employees hired by you, who fail to do their job.

Instead of sorting out your internal problem, you decide on harassing customers, because well that is easy to do. File a case and the customer will pay you back the money, even if that means that the customer has to pay the amount twice. Now, if you check your call records at the time, you will know how many times a call was made to resolve this issue, without any sort of improvement from your end.

Even after making repeated calls without the issue being resolved, what do you want us to do, leave every job that we have and spend the entire 24 hours in a day calling your customer care and waiting in line to hear "Your call is important to us". And you have just crossed every limit and filed a case against my name, for fault that was yours. This is a sheer case of harassment.

And if thought of strategically, what a brilliant way of taking money out of the customers pocket by scaring them with legal jargon. Because, wait a company like Hathway has a millions to spare and can invest in doing all these things, but how much time a customer can invest in all this? Nothing but a clear way of threatening the customer with power.

Why stoop to such level? Shameful! Oh wait!! And the money which I had already paid when I had taken the connection, and still had to pay it again now because of your failure to resolve the issue at the beginning. Why should I be the one to pay for your mistakes?

I need a full refund of the money that I have paid today. And the mental harassment, who's going to pay for that? Now should I file a case of harassment against your "esteemed" company?

If you look through your records, you will see that I had already made these payments before and because of your irresponsibility I had to make the payment again. Please look into this matter and refund the amount at the earliest.