[Resolved] Hathway Cable & Datacom — customer service from hathway hyderabad is very pathetic

arava1991

from Hyderabad, Telangana

Address:

Hyderabad, Telangana

Hi,

My customer code is [protected]. My internet has been down for 7 days now because of modem damage during lightning. I have raised a ticket immediately and 2 days after raising the ticket i got a message that my modem would be replaced in next couple of days. But even after the promised date, there was no response from hathway team. Then i had to send couple of mails to hydhelpdesk to get their attention. Then finally a guy from hathway called (6 days after i raised the ticket) when i was not at home. Then he said he would come next day morning but he didn't turn up. I tried to reach him multiple times after that but he didn't pick up my calls. I'm still waiting for the issue to get resolved.

Overall this has been a very frustrating experience and i hope no customer has to go through such poor treatment. It looks like hathway folks are very punctual when they collect the payment but not so much when responding to customer problems.

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Oct 17, 2019

Complaint marked as Resolved

I personally visited Hathway office after waiting for 7 days and could not tolerate any more delay and got the modem myself.

Hathway customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Hathway Customer Care's response Dear arava1991,

Appreciate you reaching out to us, we understand how inconvenient this could be. We have forwarded your concern to our team and an executive will get in touch with you shortly.

Thank you

Oct 17, 2019

Updated by arava1991 This got resolved finally when I had to personally visit Hathway office and fetch the Modem. I sincerely hope that customer service would improve in the future.