Hathway Cable & Datacom — dead-end to customer grievance

Address:

B Wing, 10th Floor, Trade World, Kamala Mill Compound, Lower Parel West, Mumbai - 400013, Mumbai City, Maharashtra, 400013

Customer acct no.: [protected]
It is disgusting to have a message "please call your cable operator/hathway office to subscribe to this channel (4)" being flashed on most of the channels for the last 10 days, when we have selected the a-la-carte channels online.
Seem to have discontinued their toll-free number[protected], and there is no response on their landline[protected] either. The voice response system leads to an indefinite wait for 'busy executive'
The complaint register menu on official site also do not function.
Local malad office person, mr dinkar is also not able to give a favourable response. He only keeps assuring that the matter will get sorted in the next two days' time.
Customer feedback menu on one site, does not display the capta code to submit form for redressal.
Best regards,
Thomas